Exclusions and special coverage when an item isn't received.Motor vehicles, including recreational vehicles, aircraft and boatsĪdditional exclusions and special coverage. ![]() Travel tickets or vouchers, Event tickets.Digital content, Intangible goods, Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs.Items paid where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services).If the purchase was completed on, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site.Įligible payment methods, excluded items, additional exclusionsĮligible for coverage, when paid via eBay checkout:.You are responsible for delivering the item that was described in the listing, honouring your stated return policy, and providing a resolution when a buyer reports a problem with an order.You may not seek resolution for the same issue by another resolution methodĪs a seller, for transactions where eBay Money Back Guarantee applies:.The item may not be an excluded item or subject to any additional exclusions and.You must meet the requirements specified in this policy, including taking action within the required time frames.You must complete and pay for your purchase on using an eligible payment method at checkout.The seller doesn't fulfil their return policy as stated in the listingĪs a buyer, for your transaction to be eligible for eBay Money Back Guarantee:.The item arrives broken, damaged, or faulty.The item received by the buyer doesn't match the listing, for example:.Help a buyer with an item that hasn't arrivedĬoverage, eligibility requirements and exclusions.Get help with an item that hasn't arrived.If we have to refund you in any way for your order, the refund will be available within 3-5 working/business days from the date that the order has been cancelled or when your return has been processed.Need to report a problem or not sure about the next steps? If the item you have chosen is at a higher value, a member of our Returns Team will contact you to discuss payment details as any additional payment will need to be made via a different method. If the item you have returned is the same value as the requested exchange, this will be completed for you. Of course! Even though you paid via PayPal, your order will still be under our guarantee. Is this possible if I've paid via PayPal? I need to return an item and would like to exchange. They will be happy to discuss with you how this can be done most simply. We are unable to update PayPal orders, however, we may be able to help. Can I call/email and ask for this to be done? I've made an order, but now need for this to be updated. Should an item or part of the order be cancelled in anyway, a refund will be processed for the value of those items. One of the items ordered has been cancelled as it is not available. The charge will be made on the date that the order has been made for the full order value, including any items currently not available but due in at a later date. When will my order via PayPal be charged?Īll PayPal orders will be charged immediately once the order has been placed. PayPal will be available for any order where the discount has been applied via a promotional URL (website link) as long as the offer has already been applied before the customer goes to their basket or shopping bag.Īt present, PayPal cannot be accepted on orders being delivered to the Channel Islands. Online orders placed using CT account credit/gift vouchers/Groupon vouchers/Living Social vouchers cannot be paid for by PayPal as this payment method can only be used to pay for the full order total.Īdditionally, orders placed with an offer code applied in the basket, cannot be paid for by PayPal. We are unable to take this payment on any orders made via telephone, post or fax. PayPal is only available to use when making an online order. We are happy to advise that we accept payment via PayPal.
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